Privacy Policy

We have updated our Privacy Policy, effective May 01, 2024

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing or using our services, you consent to the practices described in this Privacy Policy. Please take a moment to review this Privacy Policy and feel free to contact us if you have any questions.

This Privacy Notice and all other our local privacy notices vary among the countries in which we operate to reflect different legal requirements and practices. Therefore, the Privacy Notice is at all times subject to applicable local laws and subject to change.

Information We Collect

We collect and use various types of information, which may include:

Personal Information: We may collect information that personally identifies you, such as your name, address, email address, phone number, and other non-public information (“personal information”).

Non-Personal Information: We may collect information about you that does not personally identify you. This includes data related to your interests, online interactions, viewing data, service requests, communications with us and third parties, survey responses, forum and discussion board activities, feedback or suggestions regarding our site, product reviews, and other activities when using our site and services.

Administrator Data: This refers to information that identifies an enterprise, either individually or in combination with other data. Such data may be submitted directly to us when you use our website, products, or services. It can also be collected through technologies such as cookies and obtained from public and commercial third-party sources where permitted by law.

Business Contact Information: Our site may collect personal and business contact information, such as names, phone numbers, email addresses, physical addresses, professional titles, company names, company profiles, company officer information, company financials, etc.

Site Information: Information related to your energy bill and account information, solar PV installation contract and design, house and roof information, appliance information, device configuration, inverters, electrical circuit panel and breakers, system configuration, and photos.

Transaction and Usage Information: Details such as account numbers, billing information, and products or services purchased from us or other PV, inverter, or battery companies. This may also include electrical meter information, meter readings, historical data, and other usage content shared with us via our app, website, or emails.

Information You Provide: Information you provide when registering with our site and services, adding or updating account preferences, and subscribing to any services. This also includes the content of messages you send us, including questions or information provided for customer support.

Automatic Data Collection: We collect information as you use our site through automatic data collection technologies, including log file information, details about your activities, and your equipment, operating system, software, traffic information, and location data.

Cookies: Our website uses cookies, which are small data files stored on your device. Cookies help optimize your user experience, but you can configure your browser to refuse them.

Web Beacons: Our site may use web beacons to collect data about visitor interactions with our webpages and emails.

Google Analytics: We use Google Analytics to collect non-personal information about how you use our site. For more information, refer to Google Analytics’ policies.

How We Use Your Information

We may use the information collected for various purposes, including but not limited to:

Administering the Site and enforcing our rules and policies.

Providing information, access to Site content, products, and services.

Offering customer support and responding to your requests, questions, and feedback.

Customizing Site content and services according to your preferences.

Operating and improving the Site, products, and services.

Researching and analyzing usage data, preferences, and trends of our visitors.

Diagnosing technical or service-related problems.

Maintaining security over your information, the Site, and its contents.

Fulfilling requests for information, products, or services.

Displaying your User Contributions.

Processing and responding to feedback and suggestions.

Providing targeted advertising, including contacting you about events, programs, or contests.

Contacting you regarding services we provide.

Personalizing your experience with the Service.

Contacting you regarding third-party services you may be interested in.

Contacting you regarding changes to this privacy policy.

Carrying out our responsibilities and enforcing any contracts between you and us.

Any other purpose as we may indicate at the time you provide the information.

Setting up and maintaining your user and/or your company’s profiles on the Service.

Enabling security features of the Service, such as by sending you security codes via email or text, and remembering devices from which you have previously logged into the Service.

Creating anonymous and aggregated data with individual identification information removed, which may be shared with third parties for business purposes.

How We Share Your Information

We may share personal information and other information that we collect as follows:

With our affiliates, including any subsidiaries we now own or later acquire.

With our trusted employees, contractors, business partners, service providers, suppliers, vendors, and other third parties that support us. These third parties may use personal information and/or your company information to provide such support and are contractually required to maintain the confidentiality of your information.

With a buyer, successor, or other third party due to a merger, restructuring, reorganization, or other transfer or disposition of our company or our operations.

In response to court orders, subpoenas, or legal processes, such as requests from government regulatory or law enforcement agencies.

With those we indicate at the time you provide the information.

We may store personal information in locations outside of our direct control. We may also share or sell aggregate information about our visitors that does not personally identify individuals with our partners, affiliates, advertisers, and other third parties without restriction.

We display targeted advertisements using third-party ad servers. These servers may use cookies and other tracking technologies to collect data about your activities. Our privacy policy does not apply to these third-party ad servers, so please consult their respective privacy policies for more information.

Links to Other Websites

This Site may contain links to or from other websites. Our privacy policy applies only to information collected on this Site, and we are not responsible for the privacy practices of other websites. Be aware of this when you exit our Site using such links, and review the privacy practices of all other websites you visit.

Third-Party Tracking on Our Site

We may place content, including advertisements, on our site from advertisers, ad servers, and other third parties. These third parties may use cookies, web beacons, or other tracking technologies to collect information, including personal information, about your activities over time and across different websites. They may send you targeted ads or other content based on this information. We have no control over how these third parties use your information, so please contact them with any related questions or concerns.

Opt-Out Procedures

As your privacy is important to us, we provide you with the following procedure(s) for opting out of future communications from us:

Email. Send an email to explaining the specific communications or privacy practices you want to opt out of.

Targeted Advertising. You may use the procedure(s) above to opt out of us using your information to provide you with targeted ads using third-party ad servers.

Party Sharing. If you do not want us to share your personal information with third parties, please contact us at with a request to opt out.

Please understand that it may take up to 10 business days to process your opt-out requests.

European Union (EU) Data Subject Rights

If you are a European Union data subject, you have the following rights:

Right of Access: You can ask us for a copy of your personal data.

Right to Rectification: You can ask us to correct personal data about you.

Right to Erasure: You can ask us to erase your personal data.

Right to Restrict Processing: You can ask us to restrict the processing of your personal data.

Right to Data Portability: You can ask that we transfer your personal data to another organization or to you.

Right to Object: You can object to the processing of your personal data.

Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint: You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.


We employ industry-standard security measures to protect your information. The data is stored on secure servers, and we may perform regular security audits and updates to ensure data integrity and security. Despite these safeguards, please be aware that no data transmission over the internet can be guaranteed as 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us.

Children’s Privacy

This Site is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you are under 13, do not use or provide any information on this Site. If we discover that we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. When we do, we will also revise the “Last Updated” date at the beginning of the Privacy Policy. If we make any material changes to our Privacy Policy, we will notify you by placing a prominent notice on our website.

Contact Information

For any questions about this Privacy Policy or our data practices, please contact us at

Please review this Privacy Policy periodically for changes. Your continued use of our site and services after any such revision constitutes your agreement to the revised Privacy Policy.

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